In Partnership With

Terms & Conditions

  1. DEFINITIONS “Goods” means any goods and/or services provided by the Company as ordered by the Client “ Company” means Lab Assist Zimbabwe. “ Client” means the person, firm or company placing an order with the Company.


  2. APPLICATION These terms and conditions apply to any provision of services or materials by the Company to the Client.


  3. FORMATION OF CONTRACT All Goods sold by the Company are sold subject to the Company’s standard terms and conditions (as detailed below) which form part of the Client’s contract with the Company. Terms and conditions on the Client’s order form or other similar document shall not be binding on the Company.

  4. QUOTATIONS The prices, quantities and delivery time stated in any quotation are not binding on the Company. They are commercial estimates only which the Company will make reasonable efforts to achieve.


  5. ORDERS
    5.1 Orders will be deemed to have been placed when an email confirmation has been received from a responsible executive of the client company.

    5.2 For email invitations, online fulfilment projects and direct marketing files (as provided by Lab Assist Zimbabwe) it is a requirement of the Company, that the email piece, online form or mail piece shall be approved by the company before an order can be confirmed and any data despatched.


  6. RIGHT TO SUB CONTRACT Unless otherwise agreed the Company shall be entitled to sub-contract all or any part of the work.


  7. TIMETABLE The Company will use its best endeavours to supply the services or materials within the quoted time (normally within a maximum of seven days from order or otherwise as agreed) but time will not be of the essence within the contract.


  8. COPYRIGHT The Client acknowledges that the rights to the Goods are owned by the Company and that the Goods are protected by Zimbabwean copyright laws, international treaty provisions and all other applicable national laws.


  9. RISK OF LOSS The risk of loss or damage to the Goods shall pass to the Client upon delivery of the Goods.


  10. PAYMENTS
    10.1 New clients or other clients out of terms may be expected to pay in advance for their services.

    10.2 All other invoices issued by the Company shall be paid by the Client within thirty (30) days of the date of invoice unless otherwise agreed in writing by the Company. In the event of late payment, the Company may charge interest on the amount outstanding before and after judgement at the rate of five (5) percent above the Base Rate of MBCA Bank plc in force from the due date until the date of payment. In addition, invoices unpaid for more than 60 days after the invoice date will incur a surcharge of 5% of the outstanding amount, whichever sum is greater.

    10.3 If any amount of an invoice is disputed then the Client shall inform the Company of the grounds for such dispute within seven days of delivery of the goods and shall pay to the Company the value of the invoice less the disputed amount in accordance with these payment terms. Once settlement of the dispute has been agreed, any sum then outstanding shall also be payable in accordance with these payment terms.

    10.4 The Company reserves the right to increase a quoted fee in the event that the client requests a variation to the work agreed.


  11. CANCELLATION In view of the nature of the service, any order – once confirmed by the Company – is not cancellable. Cancellation of the Order by the Client will only be accepted on condition that any costs, charges and expenses already incurred, including any charges that will be levied by a sub-contractor on account of their expenses, work or cancellation conditions will be reimbursed to the Company forthwith.


  12. GOVERNING LAW These Terms of Trading shall be subject to and construed in accordance with the laws of Zimbabwe and the parties hereby submit to the exclusive jurisdiction of the Zimbabwean courts.